8500 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how the 8500 platform collects, uses, stores and protects users' personal information in Malaysia. We are committed to safeguarding your privacy in line with industry best practices and applicable data protection regulations.
Information We Collect
The 8500 platform collects several categories of information from users to ensure our services run smoothly, securely, and are tailored to each individual. The types of information we collect are as follows:
During registration, we collect your full name, email address, phone number, date of birth, and any identity verification details required. This information is used to verify user identity, manage accounts, and fulfil the KYC (Know Your Customer) requirements in place.
We automatically record technical information such as device type, operating system, browser type, IP address, screen resolution and time zone. This data helps us detect unauthorised activity, optimise platform performance and ensure a consistent user experience across devices.
Financial transaction information — including deposit and withdrawal records, payment methods used (TNG, FPX, Maybank, and others), and transaction history in MYR — is collected for processing and compliance purposes. Full card numbers and banking passwords are never stored on our servers.
In-platform activity records — including games played, bets placed, pages visited, session duration, and login frequency — are collected to improve service quality, detect fraud, and provide relevant recommendations to users.
Purpose of Data Use
Information collected by 8500 is used only for legitimate purposes necessary to operate the platform safely and efficiently. We will not use your information for any other purpose without your consent.
Account information is used to verify user identity, process registrations, manage login sessions, and maintain account security. Two-factor authentication also relies on this information to keep your account protected.
Payment data is used solely to process deposits and withdrawals in Malaysian Ringgit (RM), verify transactions, detect financial fraud, and meet legally mandated financial reporting requirements.
Usage data is analysed to improve platform performance, fix technical bugs, and deliver account-related communications such as transaction notifications, security updates, and relevant service information.
Cookies & Tracking Technologies
What Are Cookies and How We Use Them
The 8500 platform uses cookies and similar tracking technologies such as session tokens and browser local storage to enhance the user experience. Cookies allow the platform to remember your preferences, maintain secure login sessions, and analyse aggregated usage patterns that do not directly identify any individual.
We use two main categories of cookies. First, essential cookies required for core platform functions such as session authentication and security — these cannot be disabled without affecting platform functionality. Second, analytics cookies that help us understand overall usage patterns for improvement purposes. Users can manage cookie settings through their browser preferences, though disabling certain cookies may affect specific platform features.
Data Storage, Security & Sharing
Data Storage & Retention Period
All user data is stored on servers protected to industry security standards, including encryption of data at rest and data in transit using TLS/SSL protocols. 8500 retains active account data for as long as the account remains operational, and for any additional period required by law following account closure. Data that is no longer needed is securely deleted in accordance with established procedures.
Sharing with Third Parties
8500 does not sell or rent users' personal information to third parties for marketing purposes. Information may only be shared with service providers working on our behalf (such as payment processors and game providers) who are bound by strict confidentiality agreements, or where required by law or a valid court order.
User Rights, Policy Changes & Contact Us
Your Rights as a User
8500 platform users have the following rights regarding their personal information, subject to applicable legal provisions:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information held in our records.
- Right to Deletion: Under certain circumstances, you may request the deletion of your personal information, subject to legal obligations that require us to retain specific records.
- Right to Object: You may object to the processing of your information for specific purposes where permitted by law.
To exercise any of the rights above, or if you have any questions about this Privacy Policy, please contact the 8500 support team at [email protected]. We will endeavour to respond to your request within a reasonable timeframe.
Changes to the Privacy Policy
8500 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes take effect will be considered acceptance of the updated policy.
Still Have Questions About Your Privacy?
The 8500 support team is on hand to assist with any enquiries related to data privacy, account security, or platform policies. Contact us or visit the FAQ page for more information.
Email: [email protected] • 24/7 support in Bahasa Melayu